Neutral Center
Neutral Center

Your Practice is Unique.
So Are We.

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Here's how your practice transforms with Neutral Center

The Inquiry

A potential Client visits your website to check availability on your real-time calendar. They select a date and fill out a comprehensive case information form including uploading relevant documents. You receive an email notification and all data is auto-uploaded into your Neutral Center account.

Your time spent: 0 minutes

The Confirmation

You access the information via your dashboard and review for any conflicts/legitimacy. Then click a button which sends an email with a Client Portal link confirming the mediation, creates a new Case record, sets up Zoom and adds to your Outlook or Google calendar. Your online website calendar updates automatically.

Your time spent: 5 minutes

The Automation

As the mediation approaches, your Clients are automatically reminded by email to send Briefs, Exhibits and signed Agreements. They can access their Client Portal to upload docs and view all relevant case details.

Your time spent: 0 minutes

The Preparation

You review received Briefs and Exhibits (stored in system) and prep as usual. You get a "day of" email with case information (location, start time, zoom) and attorney information (names, firms, history, payment status).

Your time spent: As needed

The Wrap-Up

After the session, you click a button which generates invoices (synced with QuickBooks), creates settlement docs and outputs court docs.

Your time spent: 5 minute

But Wait, This Isn't Exactly How You Run Your Practice?

We've built the system to handle it all, flawlessly

Flat Rate Invoicing

"I invoice a flat rate when the case is booked"

✓ No problem.

Private Availability

"I don't want to display my availability live"

✓ Easy peasy. Automatically creates an availability email with a paired link to the Client form.

Dynamic Documentation

"I want to send my CV, Fee Schedule, Mediation Agreement, Online Guidelines, Brief Guidelines, W9, etc. at different times"

✓ We're one step ahead of you. Fully automated document workflows.

Custom Branding

"I want my documentation to be dynamic and mirror existing PDFs with my logo and layout"

✓ Done and done. Your brand, your way.

Half Days

"I offer half days and want that reflected on my calendars, docs and rates"

✓ One step ahead of you. Full flexibility built in.

Complex Fee Splits

"I want to bill one Client 50% and the others 10% each"

✓ Cake walk. Unlimited split configurations.

Follow-Up Automation

"I want to be prompted to follow up with cases that didn't settle"

✓ C'mon really? Of course we have that.

Attorney History Tracking

"I need case history on an attorney who has changed firms 3 times and their last name twice. And they often use a nickname."

✓ Not even breaking stride. Full relationship mapping.

Advanced Analytics

"I want to see a breakdown of last year's cases by revenue, duration, case type by month"

✓ You're not even trying to stump us. 20+ custom reports.

Why Us

We're a partner, not simply a vendor

Support +

Customer service, customer service, customer service! Need tech support? Call or email us. We WILL answer. No AI bots. No 24-hour ticket windows.
Real humans, real help.

Value +

Our software is not one-size-fits-all. We tailor our mediation software to fit your unique practice — not the other way around. We're not the lowest cost option and we know you aren't either...

Technology +

We believe technology should support people, not replace them. Our goal is to make your work more efficient and accurate by handling the repetitive tasks so you don't have to.

About Neutral Center

100+ Mediators Served
200+ Features Available
600+ Data Points Per Case

Our parent company—Impend—was established in 1996 in Silicon Valley before recently relocating to Tennessee. We've built software for companies like Microsoft, Disney, Fairmont Hotels, and Caesars Palace. We also built an autonomous, electric, road-worthy delivery vehicle...

We collaborated with mediators, case managers and accountants to create Neutral Center. Our software solution works for day one mediators, sole proprietors, small partnerships, large independent stables and regional panels.

Feature List

200+ features to choose from (600 data points per case)

Feature Area What It Covers Why It Matters
Inquiries Intake (auto/manual), online calendar population, contact data, case metadata, dates offered, holds, priority flags, wait lists, dormancy rules, full/half days, am/pm start times Centralizes all pre case activity and automates early workflow
Inquiry Automations Auto populate fields/neutrals, availability search, templated replies, rate/CV attachments, follow ups, auto case creation Eliminates repetitive admin work
Tasks Due dates, categories, assignees, notes, status, auto triggered tasks (filings, invoices, payments) Ensures nothing slips through the cracks
Accounting Auto/manual payment entries, deposits, reimbursements, invoice tracking, case linked financials Full financial tracking
Calendar Monthly mediator view, color coded, filterable Fast scheduling clarity
Attorneys Full profiles, assistants, notes, history – case/name/firm, duplication logic Clean, reusable attorney data
Reports Inquiries, summaries, tasks, case stats, fees, AR, audits, attorney exports High level and granular insights
Cases 600+ datapoints: general info, attorneys, parties, attendees, carriers, docs, notes, overrides, timecards, billing, settlement, court docs, reminders The entire mediation lifecycle in one place
Documents Uploads, grouping, sorting, auto generated docs, timed deletion, Outlook drag drop Total document control
Zoom Integration Auto create meetings, return credentials, delete meetings, breakout CSV Zero effort virtual mediation setup
Overrides Case specific fee/time/admin overrides, post dated docs Flexibility for edge cases
Settlement Tracking Results, proposals, follow ups, flags, auto task clearing, settlement math Post mediation clarity
Carrier Management Carrier + rep tracking for reporting Insurance heavy cases simplified
Reminders Automated/manual reminders for fees, briefs, attendees, agreements, notices, Zoom Keeps participants compliant
Case Info Packet Day of PDF with attorneys, attendees, fees, briefs, history Mediator ready briefing
Notice Generator One click notices, invoices, agreements, templates, attachments Fast, consistent communication
Billing Pre mediation (Rate Card), post mediation (Timecard), dynamic party fees Accurate, automated billing
Split Calculator Equal/unequal splits, extra dollar logic, payment visualization Transparent cost allocation
Timecard Task based time entries, overrides, no charge flags, invoice ready summaries Tracks mediator time precisely
Dashboards Login dashboard + case dashboard, alerts, icons, signal lights Instant operational awareness
Search Tools Case, attorney, inquiry, task search across all fields Fast retrieval of data
Save the Date Calendar file attachments per mediator Client convenience
Wait Lists Inquiry wait list + calendared wait list Fill cancellations efficiently
Integrations Zoom, QuickBooks, Outlook Calendar, Google Calendar Smooth cross platform workflow
Website Calendar Embeddable availability calendar with dynamic data capture Client facing scheduling
Two Factor Login Enhanced security Protects sensitive case data
Rate Card Mediator specific fees, durations, case types, start times, prep hours, admin fees, invoice numbers, due date windows, 16 email templates Automates billing logic + communication
Color Picker Account wide color scheme customization Branding + usability

Inquiries

What It Covers:
Intake (auto/manual), online calendar population, contact data, case metadata, dates offered, holds, priority flags, wait lists, dormancy rules, full/half days, am/pm start times
Why It Matters:
Centralizes all pre case activity and automates early workflow

Inquiry Automations

What It Covers:
Auto populate fields/neutrals, availability search, templated replies, rate/CV attachments, follow ups, auto case creation
Why It Matters:
Eliminates repetitive admin work

Tasks

What It Covers:
Due dates, categories, assignees, notes, status, auto triggered tasks (filings, invoices, payments)
Why It Matters:
Ensures nothing slips through the cracks

Accounting

What It Covers:
Auto/manual payment entries, deposits, reimbursements, invoice tracking, case linked financials
Why It Matters:
Full financial tracking

Calendar

What It Covers:
Monthly mediator view, color coded, filterable
Why It Matters:
Fast scheduling clarity

Attorneys

What It Covers:
Full profiles, assistants, notes, history – case/name/firm, duplication logic
Why It Matters:
Clean, reusable attorney data

Reports

What It Covers:
Inquiries, summaries, tasks, case stats, fees, AR, audits, attorney exports
Why It Matters:
High level and granular insights

Cases

What It Covers:
600+ datapoints: general info, attorneys, parties, attendees, carriers, docs, notes, overrides, timecards, billing, settlement, court docs, reminders
Why It Matters:
The entire mediation lifecycle in one place

Documents

What It Covers:
Uploads, grouping, sorting, auto generated docs, timed deletion, Outlook drag drop
Why It Matters:
Total document control

Zoom Integration

What It Covers:
Auto create meetings, return credentials, delete meetings, breakout CSV
Why It Matters:
Zero effort virtual mediation setup

Overrides

What It Covers:
Case specific fee/time/admin overrides, post dated docs
Why It Matters:
Flexibility for edge cases

Settlement Tracking

What It Covers:
Results, proposals, follow ups, flags, auto task clearing, settlement math
Why It Matters:
Post mediation clarity

Carrier Management

What It Covers:
Carrier + rep tracking for reporting
Why It Matters:
Insurance heavy cases simplified

Reminders

What It Covers:
Automated/manual reminders for fees, briefs, attendees, agreements, notices, Zoom
Why It Matters:
Keeps participants compliant

Case Info Packet

What It Covers:
Day of PDF with attorneys, attendees, fees, briefs, history
Why It Matters:
Mediator ready briefing

Notice Generator

What It Covers:
One click notices, invoices, agreements, templates, attachments
Why It Matters:
Fast, consistent communication

Billing

What It Covers:
Pre mediation (Rate Card), post mediation (Timecard), dynamic party fees
Why It Matters:
Accurate, automated billing

Split Calculator

What It Covers:
Equal/unequal splits, extra dollar logic, payment visualization
Why It Matters:
Transparent cost allocation

Timecard

What It Covers:
Task based time entries, overrides, no charge flags, invoice ready summaries
Why It Matters:
Tracks mediator time precisely

Dashboards

What It Covers:
Login dashboard + case dashboard, alerts, icons, signal lights
Why It Matters:
Instant operational awareness

Search Tools

What It Covers:
Case, attorney, inquiry, task search across all fields
Why It Matters:
Fast retrieval of data

Save the Date

What It Covers:
Calendar file attachments per mediator
Why It Matters:
Client convenience

Wait Lists

What It Covers:
Inquiry wait list + calendared wait list
Why It Matters:
Fill cancellations efficiently

Integrations

What It Covers:
Zoom, QuickBooks, Outlook Calendar, Google Calendar
Why It Matters:
Smooth cross platform workflow

Website Calendar

What It Covers:
Embeddable availability calendar with dynamic data capture
Why It Matters:
Client facing scheduling

Two Factor Login

What It Covers:
Enhanced security
Why It Matters:
Protects sensitive case data

Rate Card

What It Covers:
Mediator specific fees, durations, case types, start times, prep hours, admin fees, invoice numbers, due date windows, 16 email templates
Why It Matters:
Automates billing logic + communication

Color Picker

What It Covers:
Account wide color scheme customization
Why It Matters:
Branding + usability

Ready to Transform Your Practice?

Let's talk about how Neutral Center can work with you

Schedule Your Free Demo